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XBox360 not working in multiplayer

C

c2rex

Weaksauce
Joined
Aug 26, 2003
Messages
76
Bought my son Xbox Live membership for xmas. He was able to play it for about a month and a half, then suddenly he cant connect to Xbox live. In a multiplayer game it asks him to login, after he does it gives him a message saying unable to connect. The games will update, he just cant connect.

ISP is Roadrunner, using a netgear router with wifi. Also connected to my home PC (works fine), Wii works fine as well.

Went thru online xbox support. Followed steps listed, no help. Chatted with online rep. for about an hour, ended up even trying to connect using a lan cable instead of wifi, nothing. Rep blamed it on Roadrunner.

Contacted Roadrunner, they are saying everything seems fine, its either Xbox live or Netgear that's the problem. They suspect its something to do with ports needing forwarded. Told me to contact Netgear.

Netgear will not give me support without me paying them because the router is more than a year old. The program used by Netgear to adjust the router settings reported needing an update. I downloaded the update from Netgear but when launching my antivirus program reports it as infected. I checked the antivirus's forum and was told it contained spyware. Was told to report it to Netgear and ask for software without spyware in it. Cant contact Netgear due to the time frame of when I purchased the router, unless I pay them money for support, so that I can tell them my antivirus wont allow me to run their shitty software.

Im out the expense of the system, the games, the Live! membership, the ISP fees, the router cost, and everyone in the chain of events either want $ for service support or to sell me different components to sort out why all of their shit I'm already paying for doesn't work.

Kid is frustrated with Xbox, asking for a PS4 for his upcoming birthday. Wondering if Im going to run into the same problem with a PS4 not working.
 
When you connected using an ethernet cable, did you connect it to the router or the modem? You should try connecting it to the modem directly and see if you continue to have problems.

If you do, I would contact Roadrunner and ask them if they have updated anything and if they have new equipment for you. A while back my connection started to crap out on me and I was having trouble connecting to XBL. Turns out Comcast had actually updated to DOCSIS 3 without notifying their local customers, and I could exchange my old DOCSIS 2 modem for a brand new one at no cost. It has been smooth sailing ever since.

If you do not continue to have problems after connecting to the modem, it could be a problem with your router. If you are familiar with changing the settings on your router, find out what IP address the Xbox is on and then put it into the DMZ. The DMZ is outside of the firewall, so all port forwarding requests should be unimpeded here. All the documentation for changing settings in practically every router in existence is available for free online. One good site is Port Forward.
 
I don't recall any of the 360 models having built in wireless, and your comment about "ended up even trying to connect using a lan cable instead of wifi" says you're using wireless. What adapter are you using?

I'm not sure that I'd put my console in the DMZ. I'm sure you'd be fine, and I'd to it for testing, but I don't think I'd leave it there.

I'd get that router firmware updated, that's for sure. You might want to try another scanner to see if you're getting a false positive. That happens a lot, especially with binaries that flash firmware. Not sure what method the download you got was, but it's possibly a false positive.

If you need to port-forward, Microsoft provides the necessary information here.
 
Demon10000 said:
I don't recall any of the 360 models having built in wireless, and your comment about "ended up even trying to connect using a lan cable instead of wifi" says you're using wireless. What adapter are you using?

I'm not sure that I'd put my console in the DMZ. I'm sure you'd be fine, and I'd to it for testing, but I don't think I'd leave it there.

I'd get that router firmware updated, that's for sure. You might want to try another scanner to see if you're getting a false positive. That happens a lot, especially with binaries that flash firmware. Not sure what method the download you got was, but it's possibly a false positive.

If you need to port-forward, Microsoft provides the necessary information here.
Click to expand...
The 360 S and E have built in wireless N.
 
Did you recently add a voip phone?

DSL and VOIP modems need to be in bridged mode and your router needs UPnP enabled.
 
450 said:
The 360 S and E have built in wireless N.
Click to expand...
Speaking of that OP, did you go to the console settings and enable the wired connection? If memory serves, the console will still connect wirelessly if you don't switch adapters.
 
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