![[H]ard|Forum](/styles/hardforum/xenforo/logo_dark.png){kind=logo}
I believe I figure out the problem while typing this up, I spoilered out my original post if you want to read any of that stuff.
The TLDR is bad system/game performance, plastic heatsink leg broke at some point, thermal throttling most likely.
-----------------------------------------
So I was going to scrap this entire post but this is comical....as I was typing this, I'm asking him what all his various temperatures are and I tell him to download Core Temp or whatever and he sends me this screenshot...
Jesus christ
I don't know what kind of temps he was getting 4-5 months ago when he was playing games with no problems but he says the CPU fan is spinning, I asked him if the heatsink was loose and he said it was and after taking the heatsink off 1 of the 4 legs was actually broken somehow, I think I did ship him the motherboard with the CPU attached which wasn't smart so maybe it broke in transit and overtime pulled away from the CPU or something....
The heatsink is just the bad stock intel cooler that came with it since I never overclocked it, it also still had the stock thermal pad so I never even applied my own paste, I remember hating how the stock intel heatsink attached because I was never sure if it was right or not and everything is plastic.
So the heatsink clearly wasn't making much of any contact from the sounds so I'm gonna order him a new cooler & paste and see if that fixes his list of problems which I'm assuming were all caused by thermal throttling
Edit, he got a new heatsink, system works perfectly, there was a setting in the BIOS related to CPU temp warning that was disabled as well
The TLDR is bad system/game performance, plastic heatsink leg broke at some point, thermal throttling most likely.
A friend of mine has a system that I used to use, it is a 2600k, GTX680, 16gigs of ram and an SSD, when I had this system it was fine, every game I played I was able to get 60fps, I never had any issues with it.
I'm not sure how long hes had the system but from what he has told me, everything was fine during the summer, when he played WoW (BfA) he was getting 60fps for the most part almost anywhere in the game, Diablo 3 was getting 60, Killing Floor 2 and whatever other games he plays were fine, about 2 weeks ago we bought Borderlands Pre Sequel on sale and this system is only able to get 20-30fps sometimes dipping into the teens when doing nothing.
Pre Sequel's system requirements are identical to Borderlands 2, his performance is also garbage in BL2, the games only recommend a GTX 560 or better with only 512mb of vram, 2 gigs of ram and some quad core processor, I feel like this system should be able to pull 60 at all times in this game but it isn't.
He has wiped his drive 3 times now, reinstalled all the updates, GPU drivers, installed Steam and the games and the performance is no different, one thing I was curious about is various drivers, a lot of stuff is automatically installed by Windows these days so are all the drivers (like the SATA driver/chipset etc) you'd normally get on a CD with your motherboard worth hunting down and installing over the Windows drivers?
He also has this issue where when he restarts the system 9 times out of 10 when he sees the BIOS screen the PC will just shutdown then come back on and sometimes it takes a while for it to actually boot properly, this does not happen when he shuts the PC down and turns it back on, only when restarting.
What are the options here? I don't even know where to start since I don't have the PC and he doesn't have any extra hardware to troubleshoot with.
His video card temperature is normal, it stays under 50 or so in games (older games, he doesn't really play newer ones), idles at 30 something, his CPU temps...it was here when he sent me the picture of his temps
I'm not sure how long hes had the system but from what he has told me, everything was fine during the summer, when he played WoW (BfA) he was getting 60fps for the most part almost anywhere in the game, Diablo 3 was getting 60, Killing Floor 2 and whatever other games he plays were fine, about 2 weeks ago we bought Borderlands Pre Sequel on sale and this system is only able to get 20-30fps sometimes dipping into the teens when doing nothing.
Pre Sequel's system requirements are identical to Borderlands 2, his performance is also garbage in BL2, the games only recommend a GTX 560 or better with only 512mb of vram, 2 gigs of ram and some quad core processor, I feel like this system should be able to pull 60 at all times in this game but it isn't.
He has wiped his drive 3 times now, reinstalled all the updates, GPU drivers, installed Steam and the games and the performance is no different, one thing I was curious about is various drivers, a lot of stuff is automatically installed by Windows these days so are all the drivers (like the SATA driver/chipset etc) you'd normally get on a CD with your motherboard worth hunting down and installing over the Windows drivers?
He also has this issue where when he restarts the system 9 times out of 10 when he sees the BIOS screen the PC will just shutdown then come back on and sometimes it takes a while for it to actually boot properly, this does not happen when he shuts the PC down and turns it back on, only when restarting.
What are the options here? I don't even know where to start since I don't have the PC and he doesn't have any extra hardware to troubleshoot with.
His video card temperature is normal, it stays under 50 or so in games (older games, he doesn't really play newer ones), idles at 30 something, his CPU temps...it was here when he sent me the picture of his temps
-----------------------------------------
So I was going to scrap this entire post but this is comical....as I was typing this, I'm asking him what all his various temperatures are and I tell him to download Core Temp or whatever and he sends me this screenshot...
Jesus christ
I don't know what kind of temps he was getting 4-5 months ago when he was playing games with no problems but he says the CPU fan is spinning, I asked him if the heatsink was loose and he said it was and after taking the heatsink off 1 of the 4 legs was actually broken somehow, I think I did ship him the motherboard with the CPU attached which wasn't smart so maybe it broke in transit and overtime pulled away from the CPU or something....
The heatsink is just the bad stock intel cooler that came with it since I never overclocked it, it also still had the stock thermal pad so I never even applied my own paste, I remember hating how the stock intel heatsink attached because I was never sure if it was right or not and everything is plastic.
So the heatsink clearly wasn't making much of any contact from the sounds so I'm gonna order him a new cooler & paste and see if that fixes his list of problems which I'm assuming were all caused by thermal throttling
Edit, he got a new heatsink, system works perfectly, there was a setting in the BIOS related to CPU temp warning that was disabled as well
Last edited: