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Steam Users abusing refund policy

Dangerously treading clickbait. Looking at game footage and reviews, this is game no one's ever heard of and has Mixed reviews. Some of the reviews point out that levels are gated behind paid DLC. Rightfully so, it's a meme game that clearly doesn't engage its players for long. "Abuse" is a bit hyperbole. How's the saying go? "There is no bad publicity."

Oh, and it's a $3 game right now.

If your game attracts a toxic community, then expect this kind of behavior. If the devs don't like it, they can shop their game elsewhere. Steam is not the platform for your game, imo. The 2 hours refund window applies to everyone, no exceptions. This is fair.

That said, I think Steam could curb some of this behavior by offering developers an opt-out of the 2 hour refund via providing a playable demo. If a demo is available, then Steam should scrutinize those refund requests. Even then, people will still find a way to abuse the refund system. But, this would make the refund process more of a pain to trolls. A person's time is more valuable than some attempt to troll.
 
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I've returned i think 2 games in total, cant even remember the names but i remember them not working well at all.

Also wait till you find out what people do with tools at hardware stores.
 
No it is not fair to have a 2 hours refund windows for a $2/3 made to be playable under 2 hours type of games (which seem a valid type of game to exist), which yes make steam not the platform for such game but they have such a dominant position.

The game as a free 40 minutes demo, that make the refund windows being forced on them totally unessary. Under $4 game with a free demo could have a shorter refund window, that make it possible to refund if the game crash at launch or something but not if you played all the way through it and it was clear the game was really short.

The assumption you can get a refund-trade for a totally fine item has went way to far imo, even laws in some place, a seller should have zero refund-trade-anything obligation to a functionning item that was correctly advertised, it lead to giant amount of waste and cost on everyone.
 
AceGoober said:
In all the years I've been a Steam member I've never returned a game for a refund. Not one.
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same...I've never returned a game...the people that are constantly buying/returning are ruining it for the honest folk...it's hard to judge a game after 2 hours...some games take a long time to get good...even bad games I end up keeping
 
Same on not a single refund, I'm just careful about what I buy (trying it out is not in my mindset since some good games are slow burn) and if the game isn't that good I just eventually get distracted by something else forgetting to come back. I'm pretty good at avoiding purchases for truly awful games.
 
AceGoober said:
In all the years I'veWish I had done that with Doom Eternal. With all the mario brothers been a Steam member I've never returned a game for a refund. Not one.
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Only game I wish I had done that with is Doom Eternal. Spent too long before actually playing the game after buying. Have not played it in ages. With all the silly Mario Bros like platforming I feel the game was seriously misrepresented in previews. No wonder there was no demo. And I really like Doom 2016. Still play arcade mode often.
 
LukeTbk said:
No it is not fair to have a 2 hours refund windows for a $2/3 made to be playable under 2 hours type of games (which seem a valid type of game to exist), which yes make steam not the platform for such game but they have such a dominant position.

The game as a free 40 minutes demo, that make the refund windows being forced on them totally unessary. Under $4 game with a free demo could have a shorter refund window, that make it possible to refund if the game crash at launch or something but not if you played all the way through it and it was clear the game was really short.

The assumption you can get a refund-trade for a totally fine item has went way to far imo, even laws in some place, a seller should have zero refund-trade-anything obligation to a functionning item that was correctly advertised, it lead to giant amount of waste and cost on everyone.
Click to expand...
This.

I feel they need to consider :

1. Developer - indie studio or AAA studio
2. Cost of Game - under $10 regular price - 30mins window to return instead of 2 hours?
3. Does game dev include a rough time to complete, if yes, and under X time, then refund can be done in Y window only.

They could find ways to not screw smaller game devs...
 
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MrGuvernment said:
This.

I feel they need to consider :

1. Developer - indie studio or AAA studio
2. Cost of Game - under $10 regular price - 30mins window to return instead of 2 hours?
3. Does game dev include a rough time to complete, if yes, and under X time, then refund can be done in Y window only.

They could find ways to not screw smaller game devs...
Click to expand...

agreed...the 2-hour window needs to be adjusted based on the length of the game...there can't be a blanket 2-hour return window for certain games which you can complete in under 2 hours...not counting those who speed run through games...it needs to be based on the average playthrough time
 
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