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Losing internet connection at Cable Modem

J

Jagger100

Supreme [H]ardness
Joined
Oct 31, 2004
Messages
7,710
Trying to figure out if I have a bad modem or bad wiring leading to the modem.

I'm losing connectivity usually in the evening when I'm sure everything is more loaded.

The reason I'm concerned about the modem is that when I lose connectivity, I can't access the modem through my browser. It won't respond. This isn't just for a moment.

OTOH, I'll unplug the modem and plug it back in. I can access the modem after that with my browser, but more often than not, I don't regain connectivity. It keeps trying and failiing.

Its a motorola SB5100 from 10 years ago.

Any suggestions how to seperate bad wiring from a bad modem?
 
Sounds like the modem is going bad to me.

You could try another cat5 cable as well. If you don't have any you can get some at www.monoprice.com for cheap :cool:

BTW is the modem connected directly to the computer or do you have a router between the computer and the modem??
 
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Do you own the modem, or do you rent it from a provider?

If you do not own the modem, then I would probably just ask for a new one and go from there.
 
What do the diagnostic lights on the front of the Surfboard show when you are having internet connection problems? Have you checked that the cable lines are screwed finger tight on the back of the modem and wall outlet?
 
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