• Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
    Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.

Contact Management software

J

Johnnyscans

Weaksauce
Joined
Aug 12, 2004
Messages
114
As it stands at my work right now, we used Outlook over exchange to keep track of who calls and when. This works for the standard "tell x I called etc.", but not so much for the over the phone tech support. We have no problem answering basic questions for free over the phone, but when a few questions becomes a 35-40 minute hand-holding session, we need to start keeping track of where and who we're spending our time on.

Is there a software solution out there that better tracks time spent with clients (a plus if we could integrate it with Outlook), and keeps a history of what we've gone through with them.

TLDR: we need a program (preferably that integrates with Outlook) that tracks time spent with clients, and a history of activity.
 
You must log in or register to reply here.
Back
Top