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Cougar's chairs and support suck.

viivo

viivo

[H]ard|Gawd
Joined
Sep 7, 2005
Messages
1,709
A while back I bought a Cougar Armor EVO and within minutes the lift cylinder failed (I'm 6.5 and 220lbs; chair is supposedly rated for 350+). I contacted Cougar support (email, phone, and social) and received no response. I tried again a week later and still nothing. Eventually I had to cannibalize an old chair for its cylinder and do a hack job so I could use my new chair.

It's been a year, so I'll give it another 36 months before believing the company doesn't stand by the cheap Chinese products on which they slap their logo
 
Its a shame how marketing is often a fake facade. The perception we get from a pic and wording gives us a false sense of security.
On top of that people are paid to provide fake reviews.
Even those who aren't paid don't take into account a products longevity.

Good example here. Note the tag line in the image below.
Unbeatable .png

or this from the product page
best in class.png


It all sure looks really good.

I'm hoping it is unbeatable albeit slow. GL
 

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Incidents like this are why I'd recommend only getting a chair from a reliable office furniture brand (and I'd extend this to desks as well if youre not handy and DIY isnt an option). Steer clear of these faux race car bucket looking chairs.

https://www.hon.com/chairs/ignition

I have one of their high backed upholstered executive chairs, and holy cow is this thing comfy. It's like memory foam for your rear.

I know the price of quality items can be rough to stomach, but I think of this purchase like a bed; I'm going to spending A LOT of time in it, its worth it to pay a bit more and get something great I'm going to enjoy for years and years to come.

It is a bummer you're finding out the hard way y the way 😔 and the lack of response to a QC issue has gotta be frustrating as all get out.
 
I tried my best to rearrange the words in the title so that it's logical. All I'll say is that it can be almost done.
 
I really despise companies that have terrible customer service and don't stand by their products. Cougar, noted.
 
AlphaQup said:
Incidents like this are why I'd recommend only getting a chair from a reliable office furniture brand (and I'd extend this to desks as well if youre not handy and DIY isnt an option). Steer clear of these faux race car bucket looking chairs.

https://www.hon.com/chairs/ignition

I have one of their high backed upholstered executive chairs, and holy cow is this thing comfy. It's like memory foam for your rear.

I know the price of quality items can be rough to stomach, but I think of this purchase like a bed; I'm going to spending A LOT of time in it, its worth it to pay a bit more and get something great I'm going to enjoy for years and years to come.

It is a bummer you're finding out the hard way y the way 😔 and the lack of response to a QC issue has gotta be frustrating as all get out.
Click to expand...
You have a direct link to the one you have? I'm in need of a new chair for home. Thanks!
 
So my Hon is ~6-7 years old at this point, but it's an Ignition Executive Highback . I got a bit of sticker shock browsing their site just now... 6-7 years ago when I got this, it was around 800 or so... pushing 1400 now with some options :eek:

1779025215444.png

This is darn close to my exact one.

If that's too much (and understandably so!) I've got a buddy with a Task or Task 2.0. Similar, but a bit more basic on the options-front (mid-back being the most notable difference). Most importantly though, same base cushion.

You do have to build out a quote and all that since these are all custom-made to order (in a local town here in Iowa). No clue on lead-times or shipping unfortunately, as I drove to pick mine up.
 
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