• Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
    Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.

Recent content by Newegg Support

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    Could newegg be lying to me?

    Hello Old Hippie, Thank you for bringing this to our attention. We will be sending you a PM requesting your order information so that we can review on our end. Thank you again. Have a great day.
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    NCIX Service?

    Devnull, I see that you've expressed having "too many" bad experiences with us and would like to see if you could contact me so I could look into this. Here at Newegg, we take pride in customer service and I would like to see about righting any wrongs we have caused you. At your earliest...
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    Question About Newegg Open Box Motherboards

    MetalX, It is certainly disheartening when a defective/doa item is received. Open Box items are tested for basic functionality, but even through shipment, things can happen. If anyone should need help, please keep my information that I originally posted as I am happy to provide assistance.
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    Question About Newegg Open Box Motherboards

    Dear MetalX, I sincerely apologize for this late reply to your comment. I just happened to come across this thread and noticed you put a few times how we charge restocking fees on Open Box items. I don't know who you were in contact with here, but we waive restocking fees and provide return...
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    Glut of bad drives at Newegg? post RMA 'bare' drives!

    Dear maux, Thank you for posting your review. As Copywrite stated, that is a return label so items will return to our RMA Warhouse for processing. Please check the tracking information to see the package's origination. If you would like assistance with your RMAs, please call me at...
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    Can I use multiple payment types on one purchase?

    Dear eezip, Thank you for your interest in purchasing from us. There actually is a way that you can use multiple cards as long as one is a Visa. We sell Gift Certificates by going to the following site: https://secure.newegg.com/GiftCertificate/NewGiftCertificate.aspx. We only accept...
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    Newegg shipping used parts as new?

    Dear polonyc2, Thank you for posting your review. This provides me a chance to explains something that has recently changed with our system. Yes, the "return" label will have our RMA warehouse on it, but that's not where the package came from. We have started putting this on our packages...
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    Newegg says Intel HAS raised SSD prices; no price match

    Dear Ryom, Thank you for your informative post. I apologize, on behalf of Jose, for any confusion and inconvenience casued by this issue. Please note that we would never intintially cause anyone to be disatisfied with our services. I would like you to contact me at your earliest...
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    Newegg hard drive packaging

    Hello all, I hope you're enjoying this fine afternoon. I'd like to say thank you all for taking the time to post pictures and share your great, new experience(s) with the way we are starting to package up hard drives. We always had people here and there tell us that the packaging wasn't...
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    Newegg Open Box?

    Good afternoon all! I hope you enjoyed your long weekend, I know I did. Here is a brief description of what Open Box really is. What is the return policy for open box merchandise? Do Open Box items offer any additional return policy coverage? Newegg offers a 15-day refund-only return...
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    NewEgg Customer Service

    Dear Customers, Great to hear!! Thank you for all your awesome posts :)
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    Did I get sold a Used/Refurb Video Card from Newegg / EVGA?

    Dear gimp0, On behalf of Newegg please accept our apology for any inconvenience you have experienced in connection with your recent purchase. It's never our intention to cause you to be dissatisfied with our services. We would like to discuss this with you in hopes of resolving the...
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    NewEgg Customer Service

    I hope all of you are enjoying this fine day. It's Thursday, tomorrow is Friday, I'm happy :). Dear Jutsu, Jutsu, I can only bear to understand how cheated you might feel about this specific situation. You placed the order, waited the full 24 to 48 hours just to hear that your AC was put...
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    NewEgg Customer Service

    Dear all, First and foremost, we would like to start off by saying that we apologize to all of you who have had issues with Newegg.com. I, myself, would feel very irritated and a bit cheated if I went through some of the gruesome experiences that you all have gone through. After reading all...
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    Do we have a newegg rep on [H]ard anywhere?

    Dear Ape, I sincerely apologize for any of the inconvenience that we may have caused. Our goal here at Newegg is to strive for customer happiness and satisfaction. If for whatever reason you feel that we did not take care of you or your situation properly, please contact me directly at...
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